What you need to know

Emery & Milne Psychological Group, LLC strives to ensure that its digital services are accessible to people with disabilities. Emery & Milne Psychological Group, LLC has invested significant resources to help ensure access for all users, including people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Digital accessibility is not just a target we aim to achieve, but an ongoing commitment that we carry in every aspect of our digital service delivery. We recognize that this requires continuous monitoring, improvement, and adaptation. In the sections below, we elaborate on the various efforts that have been undertaken to address our progress in ensuring digital accessibility for all.

A key element of our accessibility initiative is our engagement with a third-party accessibility consulting organization UserWay to help bring the website into conformance. We use industry standard accessibility methods and tools to accomplish this, in accordance with the relevant version of Web Content Accessibility Guidelines (WCAG) as set forth by the World Wide Web Consortium (W3C) the internet’s main international standards-setting organization.

emerymilnepsych.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server.

The Widget offers user-triggered enhancements that allow visitors to improve the accessibility of the site. These features will, when selected, increase font size, pause animations, change color contrast, and more. People can choose combinations that suit their needs, as per WCAG Level AAA.

The site has enabled Automated Remediation Technology (ART) for all visitors, whether they use assistive technology or not. ART does not detect Assistive Technology usage; rather, it improves accessibility for all site visitors regardless of ability by deploying remediation capabilities such as (not a complete list):

Images and other non-text elements have alternative text associated with them when required;

Keyboard navigation is improved with aids such as focus indication and skip links

Please Contact Us

We are here to assist you and make your experience as smooth and inclusive as possible. If you encounter any digital accessibility issues with our products or services, or need information related to digital accessibility, we want to hear from you! Also, we appreciate and welcome feedback, and we are always ready to embrace suggestions for enhancing our digital accessibility efforts.

Contact Information:

Emery & Milne Psychological Group, LLC

Mail: 165 Wells, Road, Suite 304, Orange Park, FL 32073

Phone: 904-720-4040

Fax: 904-720-4596

Email: info@emerymilnepsych.com

We take accessibility seriously and will get back to you shortly!

Effective Date: This Accessibility Policy is effect January 1, 2025.

Consistent attendance is necessary for a successful outcome. Scheduled appointments are reserved for you. Whenever possible, a courtesy text or email will be made to remind you or your appointment. However, you are ultimately responsible for keeping your appointments. 

If an appointment is missed or canceled with less than 24 hours notice, you may be charged a no-show/late cancellation fee of $75. 

In addition, if you arrive more than 10 minutes late for your scheduled appointment, your appointment will be considered a no-show/late cancellation and you will be charged the $75 no-show/late cancellation fee. 

Payment of this fee is expected immediately upon being charged and receiving request for payment.

Contact Us

If you have any questions or concerns regarding our cancellation policy, please contact our office by using one of the methods below.

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Mail:

Emery & Milne Psychological Group, LLC

165 Wells Road, Suite 304

Orange Park, FL 32073

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Phone: 904-720-4040 

Fax: 904-720-4596

Email: info@emerymilnepsych.com 

Effective Date

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This revised Cancellation Policy is effective January 1, 2025.

You understand that by coming to the office, you are assuming the risk of exposure to the coronavirus or any other public health risk including the common cold and flu. This risk may increase if you travel by public transportation, cab, or ridesharing service. If you and your provider have agreed to meet in person and there is a pandemic, or other public health risk, your provider may require that you meet via telehealth. If you have concerns about meeting through telehealth, your provider will talk about it with you first and try to address any issues. You understand that, if your provider believes it is necessary, they may determine that you should return to telehealth for everyone’s well-being on a permanent basis. To obtain services in person, you agree to take certain precautions which will help keep everyone including you, your provider, families, staff and other patients safe from exposure, sickness, and possible death. This includes symptoms of the common cold and flu. You are not to come to your session if you experience any symptoms that could possibly spread to another individual such as a cough, runny nose, fever, congestion and sneezing. If you do not adhere to these safeguards, it may result in starting or returning to a telehealth arrangement. Emery & Milne Psychological Group, LLC practice has taken steps to reduce the risk of spreading the coronavirus, or other public health risk, including the common cold and flu, within the office and we have posted our efforts on our website and in the office. Please let your provider know if you have questions about these efforts. You understand that Emery & Milne Psychological Group, LLC and your provider are committed to keeping you, your provider, staff, and patients and families safe from the spread of any illness. If you show up for an appointment and your provider or our office staff believe that you have a fever, or other symptoms, or believe you have been exposed to any illness, we will require you to leave the office immediately. A follow up with services by telehealth may be offered as appropriate. If your provider or our staff become ill, we will notify you so that you can take appropriate precautions. If you have tested positive for the coronavirus, or other public health risk, your provider may be required to notify local health authorities that you have been in the office. If your provider has to report this, your provider will only provide the minimum information necessary for their data collection and will not go into any details about the reason(s) for your visits.

Contact Us

If you have any questions or concerns regarding our communicable disease policy, please contact our office by using one of the methods below.

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Mail:

Emery & Milne Psychological Group, LLC

165 Wells Road, Suite 304

Orange Park, FL 32073

‍

Phone: 904-720-4040 

Fax: 904-720-4596

Email: info@emerymilnepsych.com 

Effective Date

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This revised Communicable Disease Policy is effective January 1, 2025.

The information disclosed by you is confidential and will not be released to any third party without written authorization from you except where required or permitted by law. Exceptions to confidentiality include situations where you pose a threat of serious harm to yourself or to someone else, cases involving suspected child, elder or dependent adult abuse, a court-order to testify or produce records, or as outlined in the “Notice of Privacy Practices.” If you participate in conjoint therapy sessions with family members, confidential information about your treatment will not be disclosed unless all person(s) who participate provide their written authorization to release such information. However, your provider may utilize a “no secrets” policy when conducting conjoint therapy sessions with family members. This “no secrets” policy may include revealing affairs, substance abuse problems, or intentions to leave a relationship. If you have questions about this “no secrets” policy and how it may affect you, please ask your provider.

Professional Consultation and 

Collaboration: 

Professional consultation is an important component of a healthy therapy practice. As such, your provider regularly participates in clinical, ethical, and legal consultation with other professionals in addition to your provider. Your identification and personal information shall be protected. Your provider may need to collaborate with your physicians, psychiatrists, past providers, and other mental health professionals. If so, you will be asked to complete a release of information.

Provider-Patient Privilege: 

The information disclosed by you, as well as any records created, is subject to the provider-patient privilege. The patient is the holder of the provider-patient privilege. If you are concerned about waiving the provider-patient privilege in a legal proceeding, you should consult an attorney. Emery & Milne Psychological Group, LLC and your provider cannot give you legal advice.

COOKIE POLICY

Last updated October 25, 2024

This Cookie Policy explains how Emery Milne Psychological Group, LLC (" Company," " we," " us," and " our") uses cookies and similar technologies to recognize you when you visit our website at  https://emerymilnepsych.com (" Website"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Emery Milne Psychological Group, LLC ) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first- and third- party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Website for advertising, analytics, and other purposes. This is described in more detail below.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The Cookie Consent Manager can be found in the notification banner and on our Website. If you choose to reject cookies, you may still use our Website though your access to some functionality and areas of our Website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.

The specific types of first- and third-party cookies served through our Website and the purposes they perform are described in the table below (please note that the specific  cookies served may vary depending on the specific Online Properties you visit):

Essential website cookies:

These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.

Name:dm_this_page_view

Purpose:Used by the platform to know when the page was first viewed, in order to personalize the website experience in a non-personalized fashion

Provider:www.emerymilnepsych.com

Service:Duda View Service Privacy Policy

Type:http_cookie

Expires in:11 months 30 days

Name:dm_total_visits

Purpose:Used by the platform to know what timezone the website relies on, in order to personalize the website experience in a non-personalized fashion

Provider:www.emerymilnepsych.com

Service:Duda View Service Privacy Policy

Type:http_cookie

Expires in:11 months 30 days

Name:dm_timezone_offset

Purpose:Used by the platform to know what timezone the website relies on, in order to personalize the website experience in a non-personalized fashion

Provider:www.emerymilnepsych.com

Service:Duda View Service Privacy Policy

Type:http_cookie

Expires in:15 days

Name:dm_last_page_view

Purpose:Used by the platform to know what last page was viewed, in order to personalize the website experience in a non-personalized fashion

Provider:www.emerymilnepsych.com

Service:Duda View Service Privacy Policy

Type:http_cookie

Expires in:11 months 30 days

Name:dm_last_visit

Purpose:Used by the platform to know when the site was last visited, in order to personalize the website experience in a non-personalized fashion

Provider:www.emerymilnepsych.com

Service:Duda View Service Privacy Policy

Type:http_cookie

Expires in:11 months 30 days

Name:JSESSIONID

Purpose:Used to maintain an anonymous user session by the server in Java™ 2 Platform Enterprise Edition web applications. It is a necessary cookie that expires at the end of a session.

Provider:www.emerymilnepsych.com

Service:JavaServer Pages Technologies View Service Privacy Policy

Type:http_cookie

Expires in:session

Performance and functionality cookies:

These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.

Name:__lc_cid

Purpose:These cookies are set by LiveChat Inc. a USA based company that provides online chat software to our website, enabling them to engage in live text-based conversations with their visitors.

Provider:.accounts.livechatinc.com

Service:LiveChat View Service Privacy Policy

Type:server_cookie

Expires in:1 year 11 months 29 days

Name:__lc_cst

Purpose:These cookies are set by LiveChat Inc. a USA based company that provides online chat software to our website, enabling them to engage in live text-based conversations with their visitors.

Provider:.accounts.livechatinc.com

Service:LiveChat View Service Privacy Policy

Type:server_cookie

Expires in:1 year 11 months 29 days

Analytics and customization cookies:

These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customize our Website for you.

Name:s7

Purpose:Gather data regarding site usage and user behavior on the website.

Provider:www.emerymilnepsych.com

Service:Adobe Analytics

Type:html_local_storage

Expires in:persistent

Name:NID

Purpose:Set by Google to set a unique user ID to remember user preferences. Persistent cookie that stays for 182 days

Provider:.google.com

Service:Google View Service Privacy Policy

Type:server_cookie

Expires in:6 months

Name:s7

Purpose:Gather data regarding site usage and user behavior on the website.

Provider:t.webjavaskript.net

Service:Adobe Analytics

Type:pixel_tracker

Expires in:session

Advertising cookies:

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Name:VISITOR_INFO1_LIVE

Purpose:YouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Used by Google in combination with SID to verify Google user account and most recent login time.

Provider:.youtube.com

Service:YouTube View Service Privacy Policy

Type:server_cookie

Expires in:5 months 27 days

Name:YSC

Purpose:YouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Used by Google in combination with SID to verify Google user account and most recent login time.

Provider:.youtube.com

Service:YouTube View Service Privacy Policy

Type:server_cookie

Expires in:session

Unclassified cookies:

These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.

Name:VISITOR_PRIVACY_METADATA

Provider:.youtube.com

Type:server_cookie

Expires in:5 months 27 days

Name:_cohortId

Provider:www.emerymilnepsych.com

Type:html_session_storage

Expires in:session

Name:uw-uid

Provider:www.emerymilnepsych.com

Type:html_local_storage

Expires in:persistent

Name:5db045857d85cb11f24d82ea1f12854a

Provider:integration.mywebsite-editor.com

Type:server_cookie

Expires in:session

Name:__oauth_redirect_detector

Provider:accounts.livechatinc.com

Type:server_cookie

Expires in:less than 1 minute

How can I control cookies on my browser?

As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information. The following is information about how to manage cookies on the most popular browsers:

Chrome

Internet Explorer

Firefox

Safari

Edge

Opera

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:

Digital Advertising Alliance

Digital Advertising Alliance of Canada

European Interactive Digital Advertising Alliance

What about other tracking technologies, like web beacons?

Cookies are not the only way  to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them . This allows us, for example, to monitor  the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you use Flash cookies or Local Shared Objects?

Websites may also use so-called "Flash Cookies" (also known as Local Shared Objects or "LSOs") to, among other things, collect and store information about your use of our services, fraud prevention, and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the  Website Storage Settings Panel . You can also control Flash Cookies by going to the  Global Storage Settings Panel  and  following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. They can accomplish this by using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.

How often will you update this Cookie Policy?

We may update  this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at assistant@emerymilnepsych.com or by post to :

Emery Milne Psychological Group, LLC

165 Wells Rd

Orange Park, FL 32073

USA

Phone: 9047204040

Effective Date

‍

This revised Cookie Policy is effective January 1, 2025.

Although Emery & Milne Psychological Group, LLC and your provider have an afterhours emergency answering service, they are unable to provide continuous 24-hour crisis services. In the event of a medical emergency please call 911 to request emergency assistance or go to the nearest emergency room. In the event of a mental health crisis, please call 988 or go to the nearest emergency room. If you are a Veteran in crisis, please call 988 and select 1. You can also text 838255 or chat online here https://www.veteranscrisisline.net/get-help/chat.

Fees are due and payable at the time that services are rendered. You shall be responsible for the payment of fees for telephone sessions and consultations other than for scheduling purposes in accordance with the fee schedule below. Telephone sessions and consultations are to be paid in full immediately. Fees may be adjusted from time to time. You will be notified of any fee adjustment in advance. A copy of our current fee schedule is located in our new patient forms. Emery & Milne Psychological Group, LLC accepts insurance, debit, credit cards, cash and checks. Be advised that confidentiality cannot be guaranteed once a check has been deposited at the bank. Please note there will be a $50 service charge for any returned checks. 

Please make all checks payable to Emery & Milne Psychological Group, LLC. 

Insurance

Insurance companies handle behavioral health services differently than medical or surgical services. Therefore, we ask you to become as knowledgeable as possible about your own insurance plan and your own out of pocket expenses. We expect payment of your portion at the time of service. As a courtesy, Emery & Milne Psychological Group, LLC will file claims with your insurance company. Emery & Milne Psychological Group, LLC will bill the insurance company for you provided you have presented all required information. If your provider is contracted with your insurance company, your provider will accept as payment in full the insurance’s allowable amount. Please be aware that some services may not be covered according to your policy or you may have a deductible to meet before coverage is possible. You are ultimately responsible for payment of all services rendered and are responsible to notify Emery & Milne Psychological Group, LLC of any changes in your insurance policy or plan. You are also responsible to know your out-of-pocket costs for services as Emery & Milne Psychological Group, LLC makes no guaranty that services are covered under your plan prior to rendering services.

Medicare

Emery & Milne Psychological Group, LLC accepts Medicare assignment. This means Medicare will pay our office directly. If Emery & Milne Psychological Group, LLC or its provider is not contracted with your supplemental insurance company, Emery & Milne Psychological Group, LLC will bill your insurance one time as a courtesy. If a payment is not received within 30 days, you may be billed the balance up to Medicare’s allowable amount. If Medicare denies your services for medical necessity, you may be charged the full amount for services rendered.  

VA Community Care Program

If applicable, Emery & Milne Psychological Group, LLC will bill contracted services to the Veterans Administration (VA) and will accept as payment in full the VA’s allowable amount. Please be aware that some services may not be covered according to your authorization such as VA Disability, Social Security Disability, FMLA, and others evaluations as well as records requests by you or by an attorney. In addition, you are ultimately responsible for maintaining your VA benefits by attending required appointments and obtaining consults in order to secure authorizations for services.

EAP

Emery & Milne Psychological Group, LLC accepts various Employee Assistance Programs (EAP) for some therapy services. It is the policy of Emery & Milne Psychological Group, LLC to never complete paperwork related to your ability to work (FMLA, disability, etc.) while you are using your EAP benefits.

PRIVACY POLICY

Last updated March 16, 2025

This Privacy Notice for Emery Milne Psychological Group, LLC ( " we," " us," or " our" ), describes how and why we might access, collect, store, use, and/or share ( " process" ) your personal information when you use our services ( " Services" ), including when you:

Visit our website at https://emerymilnepsych.com , or any website of ours that links to this Privacy Notice

Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns?  Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@emerymilnepsych.com .

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our  table of contents  below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about  personal information you disclose to us .

Do we process any sensitive personal information?  Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about  how we process your information .

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about  when and with whom we share your personal information .

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about  how we keep your information safe .

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about  your privacy rights .

How do you exercise your rights? The easiest way to exercise your rights is by submitting a  data subject access request , or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect?  Review the Privacy Notice in full .

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

5. HOW LONG DO WE KEEP YOUR INFORMATION?

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

7. DO WE COLLECT INFORMATION FROM MINORS?

8. WHAT ARE YOUR PRIVACY RIGHTS?

9. CONTROLS FOR DO-NOT-TRACK FEATURES

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

11. SMS/MESSAGING

12. DO WE MAKE UPDATES TO THIS NOTICE?

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short:   We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

names

phone numbers

email addresses

mailing addresses

contact preferences

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short:   Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://www.emerymilnepsych.com/cookies-policy .

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services   (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps" ), and hardware settings).

Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short:  We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To respond to user inquiries/offer support to users.  We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

To enable user-to-user communications.  We may process your information if you choose to use any of our offerings that allow for communication with another user.

To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short:  We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short:  We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services , prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section " DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS? "

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice : https://www.emerymilnepsych.com/cookies-policy .

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:  We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short:  We do not knowingly collect data from or market to children under 18 years of age .

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@emerymilnepsych.com .

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:     You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section " HOW CAN YOU CONTACT US ABOUT THIS NOTICE? " below .

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Notice: https://www.emerymilnepsych.com/cookies-policy .

If you have questions or comments about your privacy rights, you may email us at info@emerymilnepsych.com .

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ( "DNT" ) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized . As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short:  If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia , you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

Category Examples Collected

A. Identifiers

Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name

YES

B. Personal information as defined in the California Customer Records statute

Name, contact information, education, employment, employment history, and financial information

YES

C . Protected classification characteristics under state or federal law

Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data

YES

D . Commercial information

Transaction information, purchase history, financial details, and payment information

NO

E . Biometric information

Fingerprints and voiceprints

NO

F . Internet or other similar network activity

Browsing history, search history, online behavior , interest data, and interactions with our and other websites, applications, systems, and advertisements

NO

G . Geolocation data

Device location

YES

H . Audio, electronic, sensory, or similar information

Images and audio, video or call recordings created in connection with our business activities

NO

I . Professional or employment-related information

Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us

NO

J . Education Information

Student records and directory information

NO

K . Inferences drawn from collected personal information

Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics

NO

L . Sensitive personal Information  

NO

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

Receiving help through our customer support channels;

Participation in customer surveys or contests; and

Facilitation in the delivery of our Services and to respond to your inquiries.

We will use and retain the collected personal information as needed to provide the Services or for:

Category A - As long as the user has an account with us

Category B - As long as the user has an account with us

Category C - As long as the user has an account with us

Category G - As long as the user has an account with us

Sources of Personal Information

Learn more about the sources of personal information we collect in " WHAT INFORMATION DO WE COLLECT? "

How We Use and Share Personal Information

Learn more about how we use your personal information in the section, " HOW DO WE PROCESS YOUR INFORMATION? "

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, " WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? "

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We   will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

Right to know whether or not we are processing your personal data

Right to access  your personal data

Right to correct  inaccuracies in your personal data

Right to request the deletion of your personal data

Right to obtain a copy  of the personal data you previously shared with us

Right to non-discrimination for exercising your rights

Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law) , the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ( "profiling" )

Depending upon the state where you live, you may also have the following rights:

Right to access the categories of personal data being processed (as permitted by applicable law, including Minnesota’s privacy law)

Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including California's and Delaware's privacy law)

Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Minnesota's and Oregon's privacy law)

Right to review, understand, question, and correct how personal data has been profiled (as permitted by applicable law, including Minnesota’s privacy law)

Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including California’s privacy law)

Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy law)

How to Exercise Your Rights

To exercise these rights, you can contact us by submitting a  data subject access request , by emailing us at info@emerymilnepsych.com , or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at info@emerymilnepsych.com . We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" Law

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section " HOW CAN YOU CONTACT US ABOUT THIS NOTICE? "

11. SMS/MESSAGING

EMPG collects and uses information about you when you opt-in to receive SMS messages from us. Information We Collect When you opt-in to receive SMS messages, we collect: Your phone number Consent to send SMS messages Your email address Your basic contact information Your messaging history How We Collect Your Information We may collect your information directly from you, such as when you complete a form or contact us; automatically, such as when you interact with our website; or from others, such as when we receive information about you from third parties. How We Use Your Information We use your information to: Send you the SMS messages you’ve opted in to receive Provide updates or other relevant content based on your preferences Appointment reminders To operate our business Disclosures of Your Information We may disclose your information to our affiliated companies; to third party service providers, business advisors, or consultants who provide services to us; in connection with a merger, acquisition, reorganization, restructuring, financing transaction, or sale of assets; as required by law or administrative order; to assert claims or rights or to defend against claims. We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes. Protection of Information We take steps to protect your information against unauthorized use or disclosure. Updates We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website before the change becomes effective. We encourage you to periodically review this page for the latest information about our privacy practices. How to Contact Us You can reach us by emailing info@emerymilnepsych.com or calling 904-720-4040.

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO)  by email at  info@emerymilnepsych.com ,  by phone at 9047204040 , or contact us by post at:

Emery Milne Psychological Group, LLC

Data Protection Officer

165 Wells Rd, Suite 304

Orange Park , FL 32073

United States

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US , you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a  data subject access request .

Privacy is a legal right, and protecting information gathered concerning our patient's care is a core value at Emery & Milne Psychological Group, LLC. Furthermore, our ethical and contractual obligation is to protect our patients' information, and they must agree to disclose any information we hold.  

Records Held & Maintained 

Emery & Milne Psychological Group, LLC and your provider keep electronic and paper records of services provided. Your provider may take notes during sessions and will document sessions afterward. These notes constitute their clinical and business records which, by law, they are required to maintain. Such records are the sole property of the provider. Should you request a copy of these records, such a request must be made in writing by completing a release of information form (see below). There may be a nominal charge. 

Emery & Milne Psychological Group, LLC and your provider reserve the right, under Florida law, to provide you with a treatment summary in lieu of actual records. They also reserve the right to refuse to produce, under certain circumstances, a copy of records, but may, if requested, provide a copy of records to another treating health care provider. 

Records are typically maintained for seven years following termination of therapy for adults. Records for children and adolescents will be maintained for seven years past their 18th birthday unless still in treatment. After seven years post treatment, records will be destroyed in a manner that preserves confidentiality.   

Patient Requests

To authorize us to disclose the details of your care with someone else (such as a family member or another healthcare professional), submit your request by completing our Release of Information form.

Patients are entitled to request a copy of their records. If you are a current patient, please get in touch with your provider directly and complete our Release of Information form after speaking to them. If you are no longer a patient, submit our Release of Information form. However, if we determine that viewing your records would have a negative effect on you, we will discuss our decision and review them with you. Alternatively, documents may be sent to another mental health professional of your choice to allow them to review and discuss the contents with you.

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Third-party Requests

‍It is essential to know that consent requirements for mental health information are much more stringent than medical information. Therefore, the following conditions apply to mental health records in our possession:

‍

- Emery & Milne Psychological Group, LLC will not acknowledge that a patient is under our care via a request from a third party unless a written release from the patient is included.

‍

- A signed Authorization for the Release of Protected Health Information from the patient outlining the specific mental health records being requested must accompany all requests and subpoenas. If a signed authorization is unavailable, proof that the patient was notified and their right to object must be thoroughly documented.

Contact Us

If you have any questions or concerns regarding our records request policy, please contact our office by using one of the methods below.

‍

Mail:

Emery & Milne Psychological Group, LLC

165 Wells Road, Suite 304

Orange Park, FL 32073

‍

Phone: 904-720-4040 

Fax: 904-720-4596

Email: info@emerymilnepsych.com 

Effective Date

‍

This revised Records Request Policy is effective January 1, 2025.

Telepsychology/Telehealth is an option at Emery & Milne Psychological Group, LLC. Telepsychology/telehealth includes the practice of health care delivery, including mental health care delivery, diagnosis, consultation, treatment, transfer of medical data, and education using interactive audio, video, and/or data communications. 

Telepsychology/telehealth also involves the communication of your medical/mental health information, both orally and visually, to other health care providers. While using telepsychology/telehealth you maintain the right to withdraw consent at any time. The laws that protect confidentiality of your medical information also apply and remain confidential. However, the same limits of confidentiality apply as mentioned below under “Confidentiality” and in “Notice of Privacy Practices.” There are risks and consequences of using telepsychology/telehealth. These risks include, despite every reasonable effort will be made by your provider to ensure your information will be protected, the transmission of your medical information may be disrupted or distorted by technical failures, the transmission of your medical information may be interrupted by unauthorized persons, the electronic storage of your medical information could be accessed by unauthorized persons, and misunderstandings could occur between you and your provider. If you and your provider agree to use the telepsychology/telehealth for virtual sessions, your provider will explain how to use the platform. You need to use a webcam or smartphone during the session. It is important to be in a quiet, private space that is free of distractions (including cell phone or other devices) during the session. It is important to use a secure internet connection rather than public/free Wi-Fi. It is important to be on time. If you need to cancel or change your telepsychology/telehealth appointment, you must notify our office in advance by phone or email. You will need a back-up plan (e.g., phone number where you can be reached) to restart the session or to reschedule it, in the event of technical problems. If you are not an adult, you will need the permission of your parent or legal guardian (and their contact information) for you to participate in telepsychology sessions. You should confirm with your insurance company that the video sessions will be reimbursed; if they are not reimbursed, you are responsible for full payment. Your provider may determine that, due to certain circumstances, telepsychology/ telehealth is no longer appropriate.

By opting in to receive SMS messages from Emery Milne Psychological Group, LLC (“we,” “us,” “our”), you agree to these Terms and Conditions (Terms).

SMS Messaging Service

By providing my phone number, I consent to receive SMS text messages from Emery Milne Psychological Group, LLC for appointment reminders, marketing messages, and general two-way communication about psychological services. Message and Data Rates may apply.

Message Frequency

You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will likely receive up to 4 messages per month. Emery Milne Psychological Group, LLC reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Emery Milne Psychological Group, LLC and carriers are not liable for delays or undelivered messages.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s terms.

Privacy Policy

Your information will be handled in accordance with our Privacy Policy.

Cancellation/Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.

Help/Customer Support

Text the word HELP for support. You may also contact us directly at info@emerymilnepsych.com or call us at 904-720-4040.

Liability

We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.

Contact Us

If you have any questions or concerns regarding our records request policy, please contact our office by using one of the methods below.

‍

Mail:

Emery & Milne Psychological Group, LLC

165 Wells Road, Suite 304

Orange Park, FL 32073

‍

Phone: 904-720-4040 

Fax: 904-720-4596

Email: info@emerymilnepsych.com 

Effective Date

‍

This revised Terms & Conditions is effective January 1, 2025.

Text Messaging

‍Text messaging, including iMessage, is a very insecure and impersonal mode of communication. To protect you and Emery & Milne Psychological Group, LLC, our providers do not send or respond to text messages unless you consent to receive secure communications. If you have opted in to receive appointment reminders via text message, be aware these messages are automatically generated, and responses may not monitored or seen by staff.